Terms and Conditions

Key Points From Our Terms and Conditions.

1. Entry fee is for entering the virtual challenge with access to support, groups, progress bar, points and profile badge. The medal or any other reward is not purchased at this point. Only challenges successfully completed will receive a medal. Please see refunds and withdrawls for refund information and timescales.
2. Evidence MUST be submitted before the challenge in your account closes. We provide a free app with the days remaining to complete your challenge.
3. Claims for non delivery after 3 months from the deadline of your challenge will not be accepted, refunded or a replacement medal sent. If you have completed your challenge and the medal has not arrived please contact us as soon as possible if it has passed the number of days stated below. Claims for non delivery after 3 months from the date of shipping will not be accepted, refunded or a replacement medal sent.
4. We use Royal Mail (non-tracked) to deliver our medals and rewards. Please allow upto 15 working (Mon-Fri) days for delivery of your medal if in the UK and 21 days if outside of the UK. Though average delivery time is 3-5 working (Mon-Fri) days for the UK and 7-14 days for the rest of the world.

General Terms and Conditions of entry to MedalMad challenges

In these conditions the following definitions shall apply:

“Conditions” means these terms and conditions of entry for the challenge

“Challenge” means the Challenge named on the receipt and listed in the Participants online account

“Challenge Organiser” means MedalMad, part of Active Connections Group Ltd.

“Challenge Partners” means our commercial, charity and other partners in relation to the Challenge.

“Fee” means the price of entry into the Challenge as set out on the website.

“Participant” means the person named on the account who will be participating in the Challenge.

1. Acceptance of Conditions

These Conditions shall apply in place of and prevail over any terms or conditions (whether or not in conflict or inconsistent with these Conditions) contained or referred to in any documentation submitted by the Participant or in correspondence or elsewhere or implied by trade custom, practice or course of dealing. The Participant shall be deemed to have accepted these Conditions upon completion of signing up to MedalMad website.

1.1 By signing up to and creating a MedalMad account you are allowing us to use your personal data to provide our service and products to you. This includes the use of your email to send notifcations of your sevice, notifications via the social network on the website about your membership, product information and updates, your personal adddress for the delivery of products and your payment information (which is not stored on this site but by the payment processor) so we can recieve payment for the sevice and products. 

1.2 All other communications including marketing require you to opt in. By not opting in this does not affect your ability to be a part of MedalMad.

2. Participation

2.1 The Participant acknowledges that the fee is for entry to the challenge and not purchasing the medal or any other award. To claim the medal the Participant must submit evidence before the end of the challenge period. Evidence submitted after the end of the challenge may not be accepted.

2.1.2 You must be 16 yrs or above to create an account on MedalMad. Participants can be under 16 when they take part in MedalMad challenges but they must be accompanied by an adult and the adult must create the account through which evidence is submitted.

2.1.3 Adults 16 years and over can create MedalKids accounts for children under 16. These accounts do not have access to the social network element of the MedalMad website.

2.1.4 The Participant acknowledges that participation in any challenge can be physically strenuous. It is acknowledged that participation in the Challenge will be physically demanding and the Participant is aware of the nature of the Challenge and associated medical and physical risks involved. Active Connections Group Ltd accepts no liability for any injury whilst the Participant is taking part in a challenge. 

2.1.5 Ultimate Challenges are ultra virtual challenges that are subscription based. There is a minimum subscription of 6 months before the free award is sent. The award has not monetary value and is only awarded after 6 months and completion of the corresponding Ultimate Challenge.

2.1.6 MedalKids virtual challenges will have a virtual challenge but all rewards are sent on purchase. This is so they can be handed out on completion instantly, rather than having to wait. Please note some products in the MedalKids section are for medal only and will NOT have a virtual challenge. This is clearly indicated on those specific products.

2.2 The Participant agrees that he/she is physically capable of competing in the Challenge and agrees to be solely responsible for his/her actions and the Challenger Organiser, its employees, agents, affiliates, associated companies, sponsors or medical advisers are not responsible for any injury or illness that the Participant may suffer as a result of his/her participation in the Challenge (unless caused due to the negligence of the Challenge Organiser). The Participant accepts that should any medical or physical condition arise prior to the Challenge which is likely to affect his/her ability to compete, the Participant will withdraw in accordance with these Conditions. The Participant acknowledges the exclusion of liability and indemnity provided in clause 5 of these Conditions.

2.3 The Participant agrees to abide by all applicable laws, rules and regulations of the relevant sporting governing bodies and Local Laws that oversee the locality where the Participant takes the Challenge. The Participant shall not be entitled to a refund of the Fees if he or she is disqualified from the Challenge as a result of an infringement of these Conditions or any such rules and regulations. The Challenge Organiser is also entitled to impose Challenge rules upon the Participant from time to time which will form part of these Conditions. The relevant rules and regulations may be obtained from the Challenge website.

2.4 The Participant must only take part in a challenge where it is safe to do so. The Participant excepts all responsibility for any injury and incident that occurs due to taking the Challenge. The Participant agrees to act in the best interest of their personal safety and that of the Public.

2.5 The Challenge Organiser may introduce cut off times as they see fit as part of the Challenge rules, being limits on the time taken to complete Challenges

2.6 The Challenge Organiser reserves the right at any time to remove Participants from the Challenge or prevent Participants participating in the Challenge if in the Challengers Organiser’s sole discretion, it considers such action necessary for safety reasons or the proper enjoyment of the Challenge by other Participants or for any other reasonable reason. No refund of the Fee shall be made if the Participant has acted negligently, maliciously, with wilful misconduct or otherwise without due care and attention for the Challenge or other participants, so as to cause his/her removal, from both Challenges and website.

2.7 At registration, if required and requested by the Challenge Organiser, the Participant must produce appropriate photographic personal identification acceptable to the Challenge Organiser.

2.8 While the Challenge Organiser takes every care with the creation of the Challenges, the Participant acknowledges that personal accident and personal items insurance is his or her sole responsibility.

2.9 The minimum age of creating an account is 16 years old on the day of joining the website. 

2.10 All decisions and rulings by the Challenge Organiser, its employees and its agents are considered final. Accordingly, the Participant will comply with all Challenge rules and all instructions and guidelines. The Participant acknowledges and agrees that the Challenge Organiser will organise and run the Challenge and will have sole authority and be the final arbiter on all decisions relating to the safety, running and organisation of the Challenge.

2.11 These Conditions are personal to the Participant and it may not assign any of its rights or obligations under this Agreement without the prior written consent of the Challenge Organiser. The Participant represents and warrants that the Entry is purchased for personal use only, that it cannot be donated free of charge or otherwise given away for free and that it is not purchased as part of any form of business or commercial activity (save as expressly authorised by the Challenge Organiser), and in particular, that the Entry may not be resold or offered for resale by anyone whether at a premium or otherwise and may not be used for advertising, promotion use as a prize (including in competitions and sweepstakes), travel packages, or for any other trade purposes. Donation, give away, resale or attempted resale is grounds for seizure or cancellation without refund or other compensation.

2.12 The Participant acknowledges and accepts that circumstances concerning a Challenge may change from time to time for reasons out of the Challenge Organiser’s reasonable control or otherwise, without the Challenger Organiser incurring any liability and without any rights to withdrawal being accrued by the Participant other than set out in clause 4 below.

2.13 Participants must upload their evidence by the end of the challenge period to be able to receive their medal. If you do not upload your evidence in this time you will not receive your medal. If you have any issues during the challenge about this please email info@medalmad.com as soon as you can.

3. Bookings and Payments

3.1 In consideration for being granted the right to participate, the Participant must pay the Fee by no later than the closing date set out on the website

3.2 The entrance fee is inclusive of VAT. At Checkout the full price including VAT will be shown.

3.3 The Participant shall not be eligible or entitled to participate in the Challenge until full payment of the Fee has been received by MedalMad. No payment shall be deemed to have been received until the Challenge Organiser has received cleared funds.

3.4 All prices appearing on our website exclude applicable taxes outside of the UK, including without limitation, sales tax outside of the UK, use tax, goods and services tax (GST),  or other similar taxes or State, Federal or governmental fees, duties and assessments. You will be responsible for any such taxes or costs that may apply.

4. Withdrawal, Cancellations or Alterations

4.1 No refund can be given once the challenge entry has closed.

4.2 MedalMad operates a 7 day cooling off period. Accordingly, the Participant is entitled to cancel his/her application to participate provided the we receive written notice of cancellation within 7 days of payment of the Fee. During this 7 day period the Participant is able to cancel its entry and receive a full refund of the Fee by emailing info@medalmad.com, at the address given on the website. The notice must be received by the end of the 7 day cooling off period. If you purchase the challenge within 7 days of the entry to the challenge this clause is void.

4.3 MedalMad reserves the right to change the date and details of any Challenge. Should a change of date be made, and the Participant is unable to attend on the revised date, he/she has three weeks to inform the Challenge Organiser in writing from when the change in date is announced to receive a refund of their Entry Fee.

4.4 The Participant acknowledges that participant places are limited and payment of the Fee and reservation of the place has an affect on logistics and the subscription for the Challenge. Accordingly, subject to clauses 4.1 and 4.2 above, the Participant may only withdraw from the Challenge at any time, subject to the following, if a challenge has been started and completed early an admin fee will be applied in cancelling their entry:

4.4.1 If the Participant has started a challenge and withdraws from the Challenge 121 days or more before the Challenge he/she will be offered a partial refund or credit to be used against an entry into the same event the following year, provided such challenge takes place. Being a partial refund the participant will need to pay the additional fees before the entry can be confirmed. The Participant shall only be entitled to roll entry over once and it must be for the following year. All refunds , credits or guaranteed places must be completed prior to the entry close date or when the challenge / category is full whichever is the sooner.

4.4.2 If a Participant has started a challenge and withdraws from the Challenge between 61 days and 120 days before the Challenge he/she will receive no refund but will be offered a partial credit to be used against an entry into a challenge of the same value, provided such challenge takes place. Being a partial refund the participant will need to pay the additional fees before the challenge can be confirmed The Participant shall only be entitled to roll entry over once. All refunds , credits or guaranteed places must be completed prior to the entry close date or when the challenge or category is full whichever is the sooner.

4.4.3 If a Participant has started a challenge and withdraws from the Challenge between 31 days and 60 days before the Challenge he/she will receive no refund or credit but will be offered a guaranteed place in a similar challenge provided such Challenge takes place. The Participant shall only be entitled to roll entry over once. All refunds , credits or guaranteed places must be completed prior to the entry close date or when the challenge or category is full whichever is the sooner.

4.5 Notice of withdrawal from the challenge must be communicated by emailing info@medalmad.com or support@medalmad.com.  Withdrawals WILL NOT be accepted by telephone. Date of receipt of notice will dictate the available refund offer in accordance with this clause 4.

4.6 Please note your entry fee is for the challenge and not to purchase the medal. Only those Participants successfully completing the challenge and submitting their evidence by the deadline for the specific challenge will get their medal. Special circumstances may be excepted if MedalMad are notified before the end of the challenge and an extension granted.

5. MedalMad Responsibilities/Liability

5.1 Notwithstanding anything in these Conditions the MedalMad and its parent organisation Active Connections Group Ltd shall not be liable to the Participant for any liability in contract, tort (including negligence) or otherwise for any loss of business, revenue or profits, anticipated savings or wasted expenditure, loss or damage of or to personal equipment belonging to the Participant or any indirect or consequential loss or damage whatsoever (notwithstanding that such loss was within the contemplation of the parties at the date of submitting the Entry Form) arising out of the Participant taking part in the Challenge or any other matter arising under these Conditions nor for an aggregate amount greater than the Fee paid by the Participant. Without limiting the foregoing, we will not be liable for any actions of any spectators or other third parties unless otherwise set out herein.

5.2 Accordingly the Participant hereby expressly and irrevocably renounces, for him/herself, heirs and successors in title the right to any recourse or claims whatsoever against MedalMad, its officers, employees, suppliers and/or sponsors and/or persons for whom it is answerable (Associated Parties) as a result of any kind of physical, mental or other loss or damage of whatsoever nature (including any loss of earnings, profits, or pain and suffering) suffered by the Participant, directly or indirectly, or by his/her family or by any dependents and caused by an event in any way relating to the Participant s participation in any challenge, and the Participant hereby undertakes, for him/herself, heirs and successors in title to indemnify and hold harmless the Challenge Organiser, and the Associated Parties for any costs and/or amount which they or any of them may be required to pay as a result of any recourse or claim aforesaid by whomsoever made. The Participant also agrees to indemnify the Challenge Organiser and the Associated Parties for any claim, actions, liabilities or losses resulting from any breach of the Participant s declarations above and/or the Participant s negligent acts or omissions and/or willful misconduct.

5.3 Nothing in these Conditions shall exclude or limit the liability of the Challenge Organiser:

5.3.1 for death or personal injury caused by the Challenge Organiser’s negligence;

5.3.2 for fraud or fraudulent misrepresentation; or

5.3.3 for any matter which it would be illegal for the Challenge Organiser to exclude or attempt to exclude liability.

5.4 This clause 5 shall be read and construed and shall have effect subject to any limitation imposed by any applicable law.

6. Publicity Data Protection and Results

6.1 The Participant irrevocably consents to by using the services of Medalmad:

6.1.1 his/her appearance in the a challenge being filmed, recorded, incorporated and exploited in whole or in part in any television programme, film, video or broadcast of whatever nature by all means and in all media and formats now or invented after the date of these Conditions.

6.1.2 the use and reproduction of the Participant’s name, likeness, appearance and photographs, films and recordings by all means and in all media for the purpose of advertising, publicity and otherwise in relation to the exploitation of the challenge organiset(and future events) and/or the promotion of any challenges (and future events) and the commercial rights relating to the challenges taken (and future events) provided that such use does not imply direct endorsement by the Participant of any official sponsor or supplier of the Challenge.

6.2 Any film, photographs (by camera or mobile phone), or any other recording of moving or still picture, and all intellectual property in connection therewith (including but not limited to copyright) shall remain the property of the Challenge Organiser, and where such intellectual property does not automatically vest in the Challenge Organiser, these Conditions shall constitute a legally binding assignment thereof and/or the Participant shall sign all reasonable documentation required to give affect thereto. Accordingly any such recording shall not be used other than for private use without the Challenge Organiser’s prior written consent.

6.3 For the purposes of this Condition, personal information includes medical data collected for health and safety purposes (“Personal Information”).

6.4 You agree that your Personal Information can be stored, used by MedalMad for the purpose of supplying you with the services of Active Connections Group Ltd. Please see our Privacy Policy and Cookie Policy for how we manage your data.

6.5 If you would not like MedalMad to use the Marketing Information or Personal Information other than for purposes related solely to your participation in any challenge, please e-mail info@medalmad.com asking for full removal.

7. Social Network

7.1. Who can use MedalMad Social Network

When people stand behind their opinions and actions, our community is safer and more accountable. For that reason, you must:

• Use the same name that you use in everyday life.

• Provide accurate information about yourself when you register

• Create only one account (your own) and use your timeline for personal purposes.

You cannot use the MedalMad Social Network if:

• You are under 16 years old.

• You are a convicted sex offender.

• We previously disabled your account for violations of our terms or policies.

7.2. What you can share and do on MedalMad Social Network

We want people to use MedalMad Social Network to help motivate themselves to be active, share their experiences and support others. We welcome all contributions that meet these ends but not at the expense of the safety and well-being of others or the integrity of our community. You therefore agree not to engage in the conduct described below (or to facilitate or support others in doing so):

1. You may not share anything:

   • That promotes competitor products or brands

   • Is deemed to offensive

   • That you have posted already, spamming the newsfeed

   • That is not in relation to being active, motivation, health, wellbeing and personal development

   • That is unlawful, misleading, discriminatory or fraudulent.

   • That infringes or violates someone else’s rights.

2. You may not upload viruses or malicious code or do anything that could disable, overburden, or impair the proper working or appearance of our Products.
3. You may not access or collect data from our website using automated means (without our prior permission) or attempt to access data you do not have permission to access.

We can remove content you share in violation of these provisions and, if applicable, we may take action against your account.

8. General

8.1 Nothing in these Conditions shall constitute or be deemed to constitute a partnership between the parties hereto or constitute or be deemed to constitute either party as agent of the other for any purpose whatsoever and neither party shall have authority or power to bind the other or to contract in the name of the other in any way or for any purpose.

8.2 No waiver by either party of a breach or a default hereunder shall be effective unless in writing and signed by both parties and any such waiver shall not be deemed to be a waiver of any subsequent breach or default of the same or similar nature.

8.3 To the extent permitted by law all provisions of these Conditions shall be severable and no provision shall be affected by the invalidity or unenforceability of any other provision with the remaining provisions if necessary, being so amended as shall be necessary to give effect to the spirit of these Conditions so far as possible.

8.4 These Conditions shall be interpreted in accordance with the laws of England and Wales and any dispute arising hereunder shall be subject to the exclusive jurisdiction of the English Courts.