Terms of Service


Welcome to medalmad.com, an online virtual challenge community with a range of virtual challenges motivational products, personalised items and services to customers worldwide. These terms and conditions outline the rules and regulations for the use of our website, which is located in the UK and operated by Active Connections Group Ltd.

By accessing or using our website, you agree to comply with these terms and conditions. Please read them carefully before using our site. If you do not agree with any of these terms, please do not use our website.

Key Points From Our Terms and Conditions.

  • By using our community features including activity feed and groups you agree to abide by these terms. There is no tolerance for objectionable content or abusive users. Anyone sharing abusive or objectional content will be blocked from the community features and in some cases removed from the MedalMad platform.
  • Entry fee is for entering the virtual challenge with access to support, groups, progress maps, points and profile badges. The medal or any other reward is not purchased at this point. Only challenges successfully completed will receive a medal. Please see refunds and withdrawls for refund information and timescales.
  • Evidence MUST be submitted before the challenge in your account closes. We provide a free app with the days remaining to help you complete your challenge.
  • Claims for non delivery after 6 months from the deadline or completion of your challenge will not be accepted, refunded or a replacement medal sent. If you have completed your challenge and the medal has not arrived please contact us as soon as possible if it has passed the number of days stated below. Claims for non delivery after 6 months from the deadline of the challenge will not be accepted, refunded or a replacement medal sent.
  • We use Royal Mail (non-tracked) to deliver our medals and rewards. Please allow up to 15 working (Mon-Fri) days for delivery of your medal if in the UK and 21 days if outside of the UK. Though average delivery time is 3-5 working (Mon-Fri) days for the UK and 7-14 days for the rest of the world. Delivery times may exceed these guides and where possible we will provide guidance on the expected delivery, based on latest information provided by our shipping partners.

General Terms and Conditions

In these conditions the following definitions shall apply:

“Conditions” means these terms and conditions of entry for the challenge

“Challenge” means the Challenge named on the receipt and listed in the Participants online account

“Challenge Organiser” means MedalMad, part of Active Connections Group Ltd.

“Challenge Partners” means our commercial, charity and other partners in relation to the Challenge.

“Fee” means the price of entry into the Challenge as set out on the website.

“Participant or Challenger” means the person named on the account who will be participating in the Challenge. 

“ medalmad.com or MedalMad” refers to the ecommerce store, the brand and its owners and operators

“info@medalmad.com” refers to our contact email.

“Offices” refers to our physical address.

“Customer ” refers to any individual or entity who uses our website to purchase products or services outside that of virtual challenges.

“Product” refers to any physical or digital item that we sell through our website.

1. Acceptance of Conditions

These Conditions shall apply in place of and prevail over any terms or conditions (whether or not in conflict or inconsistent with these Conditions) contained or referred to in any documentation submitted by the Participant or in correspondence or elsewhere or implied by trade custom, practice or course of dealing. The Participant shall be deemed to have accepted these Conditions upon completion of signing up to MedalMad website.

By signing up to and creating a MedalMad account you are allowing us to use your personal data to provide our service and products to you. This includes the use of your email to send notifications of your service, notifications via the social network on the website about your membership, product information and updates, your personal address for the delivery of products and your payment information (which is not stored on this site but by the payment processor) so we can receive payment for the service and products. 

All other communications including marketing require you to opt in. By not opting in this does not affect your ability to be a part of MedalMad.

2. Participation in Virtual Challenges

The Participant acknowledges that the fee paid is for entry to a MedalMad challenge and not purchasing the medal or any other reward. To claim the medal or reward the Participant must submit evidence before the end of the challenge period via the website or the MedalMad app. Evidence submitted after the end of the challenge may not be accepted. Extension can be permitted.

The Participant also acknowledges that for specific virtual challenges the following applies;

Ultimate Challenges are ultra virtual challenges that are subscription based. There is a minimum subscription of 6 months before the free award is sent. The award has no monetary value and is only awarded after 6 months and completion of the corresponding Ultimate Challenge.

MedalKids virtual challenges will have a virtual challenge but all rewards are sent on purchase. This is so they can be handed out on completion instantly, rather than having to wait. Please note some products in the MedalKids section are for medal only and will NOT have a virtual challenge. This is clearly indicated on those specific products.

You must be 16 yrs or above to create an account on MedalMad. Participants can be under 16 when they take part in MedalMad challenges but they must be accompanied by an adult and the adult must create the account through which evidence is submitted.

Adults 16 years and over can create MedalKids accounts for children under 16. These accounts do not have access to the social network element of the MedalMad website.

The Participant acknowledges that participation in any challenge can be physically strenuous. It is acknowledged that participation in the Challenge will be physically demanding and the Participant is aware of the nature of the Challenge and associated medical and physical risks involved. Active Connections Group Ltd accepts no liability for any injury whilst the Participant is taking part in a challenge. 

The Participant must only take part in a challenge where it is safe to do so. The Participant excepts all responsibility for any injury and incident that occurs due to taking the Challenge. The Participant agrees to act in the best interest of their personal safety and that of the Public.

The Challenge Organiser may introduce cut off times as they see fit as part of the Challenge rules, being limits on the time taken to complete Challenges

The Challenge Organiser reserves the right at any time to remove Participants from the Challenge or prevent Participants participating in the Challenge if in the Challengers Organiser’s sole discretion, it considers such action necessary for safety reasons or the proper enjoyment of the Challenge by other Participants or for any other reasonable reason. No refund of the Fee shall be made if the Participant has acted negligently, maliciously, with wilful misconduct or otherwise without due care and attention for the Challenge or other participants, so as to cause his/her removal, from both Challenges and website.

While the Challenge Organiser takes every care with the creation of the Challenges, the Participant acknowledges that personal accident and personal items insurance is his or her sole responsibility.

All decisions and rulings by the Challenge Organiser, its employees and its agents are considered final. Accordingly, the Participant will comply with all Challenge rules and all instructions and guidelines. The Participant acknowledges and agrees that the Challenge Organiser will organise and run the Challenge and will have sole authority and be the final arbiter on all decisions relating to the safety, running and organisation of the Challenge.

These Conditions are personal to the Participant and it may not assign any of its rights or obligations under this Agreement without the prior written consent of the Challenge Organiser. The Participant represents and warrants that the Entry is purchased for personal use only, that it cannot be donated free of charge or otherwise given away for free and that it is not purchased as part of any form of business or commercial activity (save as expressly authorised by the Challenge Organiser), and in particular, that the Entry may not be resold or offered for resale by anyone whether at a premium or otherwise and may not be used for advertising, promotion use as a prize (including in competitions and sweepstakes), travel packages, or for any other trade purposes. Donation, give away, resale or attempted resale is grounds for seizure or cancellation without refund or other compensation.

The Participant acknowledges and accepts that circumstances concerning a Challenge may change from time to time for reasons out of the Challenge Organiser’s reasonable control or otherwise, without the Challenger Organiser incurring any liability and without any rights to withdrawal being accrued by the Participant other than set out in clause 4 below.

Participants must upload their evidence by the end of the challenge period to be able to receive their medal. If you do not upload your evidence in this time you will not receive your medal. If you have any issues during the challenge about this please email info@medalmad.com as soon as you can.

3. Payments

The entrance fee is inclusive of VAT. At Checkout the full price including VAT will be shown.

The Participant shall not be eligible or entitled to participate in the Challenge until full payment of the Fee has been received by MedalMad. No payment shall be deemed to have been received until the Challenge Organiser has received cleared funds.

All prices appearing on our website exclude applicable taxes outside of the UK, including without limitation, sales tax outside of the UK, use tax, goods and services tax (GST),  or other similar taxes or State, Federal or governmental fees, duties and assessments. You will be responsible for any such taxes or costs that may apply.

By placing an order on our website, you agree to purchase the product(s) or Challenge you have selected subject to these terms and conditions. Payment for products must be made at the time of purchase using one of the payment methods available on our website. We reserve the right to reject any order or cancel any purchase at any time for any reason.

We may use a third-party payment processor to process payments made through our website. In such cases, you may be subject to the terms and conditions and privacy policy of the payment processor in addition to these terms and conditions.

4. Withdrawal, Cancellations or Alterations

No refund can be given once the challenge has been started, and outside the 14 days cooling off period.

MedalMad operates a 14 day cooling off period. Accordingly, the Participant is entitled to cancel his/her application to participate provided the we receive written notice of cancellation within 14 days of payment of the Fee. During this 14 day period the Participant is able to cancel its entry and receive a full refund of the Fee by emailing support@medalmad.com, at the address given on the website. The notice must be received by the end of the 14 day cooling off period. If you purchase the challenge within 14 days of the entry to the challenge this clause is void.

MedalMad reserves the right to change the date, duration, length and medal delivery of any Challenge.

The Participant acknowledges that participant places are limited and payment of the entry fee has an affect on logistics, costs and management for the Challenge. Accordingly, subject to clauses above, the Participant may only withdraw, and receive a refund, from the Challenge subject to all of the following:

  • They have not started the challenge
  • They have a legitimate reason why they are no longer able to take past in a Challenge
  • They have contacted MedalMad via the correct channels and prior to the closing date of their challenge. Any requests for refunds after the closing date of the Challenge will not be accepted.

Notice of withdrawal from the challenge must be communicated by emailing info@medalmad.com or support@medalmad.com.  Withdrawals WILL NOT be accepted by telephone. Date of receipt of notice will dictate the available refund offer in accordance with this clause 4.

Please note your entry fee is for the challenge and not to purchase the medal. Only those Participants successfully completing the challenge and submitting their evidence by the deadline for the specific challenge will get their medal. Special circumstances may be excepted if MedalMad are notified before the end of the challenge and an extension granted.

5. MedalMad Virtual Challenges Responsibilities/Liability

Notwithstanding anything in these Conditions the MedalMad and its parent organisation Active Connections Group Ltd shall not be liable to the Participant for any liability in contract, tort (including negligence) or otherwise for any loss of business, revenue or profits, anticipated savings or wasted expenditure, loss or damage of or to personal equipment belonging to the Participant or any indirect or consequential loss or damage whatsoever (notwithstanding that such loss was within the contemplation of the parties at the date of submitting the Entry Form) arising out of the Participant taking part in the Challenge or any other matter arising under these Conditions nor for an aggregate amount greater than the Fee paid by the Participant. Without limiting the foregoing, we will not be liable for any actions of any spectators or other third parties unless otherwise set out herein.

Accordingly the Participant hereby expressly and irrevocably renounces, for him/herself, heirs and successors in title the right to any recourse or claims whatsoever against MedalMad, its officers, employees, suppliers and/or sponsors and/or persons for whom it is answerable (Associated Parties) as a result of any kind of physical, mental or other loss or damage of whatsoever nature (including any loss of earnings, profits, or pain and suffering) suffered by the Participant, directly or indirectly, or by his/her family or by any dependents and caused by taking part in a Challenge in any way relating to the Participant s participation in any Challenge, and the Participant hereby undertakes, for him/herself, heirs and successors in title to indemnify and hold harmless the Challenge Organiser, and the Associated Parties for any costs and/or amount which they or any of them may be required to pay as a result of any recourse or claim aforesaid by whomsoever made. The Participant also agrees to indemnify the Challenge Organiser and the Associated Parties for any claim, actions, liabilities or losses resulting from any breach of the Participant s declarations above and/or the Participant s negligent acts or omissions and/or willful misconduct.

Nothing in these Conditions shall exclude or limit the liability of the Challenge Organiser:

  • for death or personal injury caused by the Challenge Organiser’s negligence;
  • for fraud or fraudulent misrepresentation; or
  • for any matter which it would be illegal for the Challenge Organiser to exclude or attempt to exclude liability.

This clause 5 shall be read and construed and shall have effect subject to any limitation imposed by any applicable law.

6. Publicity Data Protection and Results

The Participant irrevocably consents to by using the services of Medalmad:

  • The use and reproduction of the Participant’s name, likeness, appearance and photographs, films and recordings by all means and in all media for the purpose of advertising, publicity and otherwise in relation to the exploitation of the challenge organiser(and future events) and/or the promotion of any challenges (and future events) and the commercial rights relating to the challenges taken (and future events) provided that such use does not imply direct endorsement by the Participant of any official sponsor or supplier of the Challenge.

You agree that your Personal Information can be stored, used by MedalMad for the purpose of supplying you with the services of Active Connections Group Ltd. Please see our Privacy Policy and Cookie Policy for how we manage your data.

If you would not like MedalMad to use the Marketing Information or Personal Information other than for purposes related solely to your participation in any challenge, please e-mail info@medalmad.com asking for full removal.

7. Community Fetaure

Who can use MedalMad Community Feature;

When people stand behind their opinions and actions, our community is safer and more accountable. For that reason, you must:

  • Use the same name that you use in everyday life.
  • Provide accurate information about yourself when you register
  • Create only one account (your own) and use your timeline for personal purposes.
  • You cannot use the MedalMad Social Network if:
    • You are under 16 years old.
    • You are a convicted sex offender.
    • We previously disabled your account for violations of our terms or policies.
    • Intend to share any abusive or objectionable content

What you can share and do on MedalMad Social Network

We want people to use MedalMad Social Network to help motivate themselves to be active, share their experiences and support others. We welcome all contributions that meet these ends but not at the expense of the safety and well-being of others or the integrity of our community. You therefore agree not to engage in the conduct described below (or to facilitate or support others in doing so):

You may not share anything:

  • That promotes competitor products or brands
  • Anything that is deemed to offensive
  • Post abusive or derogatory content
  • That you have posted multiple times already, spamming the newsfeed
  • That is not in relation to being active, motivation, health, wellbeing and personal development
  • That is unlawful, misleading, discriminatory or fraudulent.
  • That infringes or violates someone else’s rights.
  • You may not upload viruses or malicious code or do anything that could disable, overburden, or impair the proper working or appearance of our Products.
  • You may not access or collect data from our website using automated means (without our prior permission) or attempt to access data you do not have permission to access.
  • We can remove content you share in violation of these provisions and, if applicable, we may take action against your account.

8. Intellectual Property Rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and all material on the website. All intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You are not allowed to:

Republish material from our website without our permission

Sell, rent, or sub-license material from our website

Reproduce, duplicate, or copy material from our website without our permission

Redistribute content from our website (unless the content is specifically made for redistribution)

Use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website

Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity

9. Product Information and Pricing

We make every effort to ensure that the information and pricing displayed on our website is accurate and up-to-date. However, we cannot guarantee that all information is error-free, complete, or current.

We reserve the right to modify or discontinue any product at any time without notice. Prices for all products are subject to change without notice.

10. Shipping and Delivery

We will ship your order to the address provided during checkout. We are not responsible for any incorrect or incomplete address information provided by the customer.

Shipping times and delivery dates may vary depending on your location, shipping method, and other factors beyond our control. We are not responsible for any delays or damages caused by the shipping carrier.

11. Disclaimer of Warranties and Limitation of Liability

Our website and all information, content, materials, products, and services provided on or through our website are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, products, or services provided on or through our website.

We will not be liable for any damages of any kind arising from the use of our website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless medalmad.com and its owners, operators, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to your use of our website or your violation of these terms and conditions.

13. Modification and Termination

We reserve the right to modify, suspend, or terminate the operation of our website or these terms and conditions at any time without notice.

14. Applicable Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the state or country where challenge.medalmad.com is located. You agree that any legal action or proceeding between you and memorymedals.com for any purpose concerning these terms and conditions or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in the state or country where medalmad.com is located.

15. Entire Agreement

These terms and conditions constitute the entire agreement between you and challenge.medalmad.com regarding the use of our website and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and medalmad.com.

By using our website, you agree to these terms and conditions. If you do not agree to these terms and conditions, please do not use our website.