We're here to help
Please check the FAQs below for general enquiries. If you need any further help please contact us via the form at the bottom or email help@medalmad.com.
Frequently Asked Questions - Taking Part
This is correct. You will have once challenge and all medals for that challenge will be sent on completion.
If you need on transferred please contact us.
Go to My Challenges on the website or via the app. Click on the challenge you want to add activity to. Then click submit. Then follow the onscreen instructions.
You can connect to Strava and sync your recent activities to your challenges. To connect go to your challenge, click submit then click the Strava button.
If your challenge has a challenge badge it will be added to your profile when your medal is shipped.
No you can also access your challenges via the website, just log in and go to My Challenegs in the main menu.
The purple marker is the pacer. It is based on how far you should be, that that moment in time, to complete the challenge in the original timeframe.
Here are the order statuses
- Order Completed
- We have received your order and the challenge is in your account
- Challenge Completed
- The challenge or challenges in your account are completed and verified ready to be shipped.
- Ongoing
- If you selected multiple shipments then one or more have been completed and we are waiting on the next challenge
- If you selected Single Shipment one or more has been completed and we are waiting on all changes to be completed in the order. Then they will be shipped
- Shipped
- Your medal has been shipped
All of these, when updated, send a an email and you can also see them in yoru My Orders section on the website and app.
Frequently Asked Questions - Ultimate Challenges
Ultimate Challenges are ultra long challenges. These range from 2500 – 500 Miles. They are rewarded with a stunning award that will look amazing on any shelf.
Ultimate Challenges differ from MedalMad challenges as they are a subscription based challenge. Due to the length and to keep sign up affordable we offer them for a low £3.50 a month after sign up. This is taken each month till your challenge is completed or you cancel your subscription.
We send your Ultimate Challenge t-shirt out on sign up.
You will receive your award once your challenge is completed and the minimum 6 month subscription period has passed.
Frequently Asked Questions - MedalKids
MedalKids challenges are just like our normal MedalMad challenge except we send the medal, and any other rewards, on sign up. So you can hand them out as they complete the challenge, or milestones along the way.
Of course, if you love the medal, and it motivating then yes, of course.
No you can do any challenge with any type of account. The MedalKids account allows younger users to access the app but not have access to or be able to be contacted via the community features.
Frequently Asked Questions - Challenge Pro
ChallengePro is a great option if you are looking for more challenges, but without the medal. ChallengePro will provide you with new challenges every month to keep you active. Plus a whole host of membership benefits including automatic discount on all medal and reward challenges plus bonus challenge points to save even more.
Yes of course, you will still have access to your ChallengePro benefits till the end of your subscription.
So much…..
- 15% off all MedalMad, Ultimate Challenge and MedalKids Challenges
- Create your own Group Virtual Challenge for just friends, or anyone.
- Access to the Million Mile Challenge
- Exclusive digital only challenges
- Bonus challenge points to save even more on reward challenges
- Early access to bonus rewards for signing up to MedalMad, MedalKids and Ultimate Challenges
- Access to exclusive rewards for ChallengePro challenges after completion
- And much more….
Go to groups in the app or website. Then click on the Plus sign to create a new group, select ChallengePro as its type and give your group a name.
Once you have done that you will have access to the group. Inside the group there is a button (only you can see) to design your challenge. Here you can draw a route, add milestones and more.
Once completed send for verification. Within 24-48hrs the group will have a button for all members of that group to see, which where your challenge can be found.
You can only create on challenge at time but once completed you can request a new challenge.
The 15% is automatically applied when you get to checkout. Please note this may not show if you are trying to purchase another product which has a higher offer available.
You can find these by going to My Challenges in the app, then clicking on ChallengePro challenges in the menu. Here you can sign up, same as a normal challenge, and they will appear in your normal My Virtual Challenges section instantly.
All of your submissions into any ChallengePro challenge will be added to the Million Mile challenge. You do not have to add anything directly into that challenge.
You will find the Million Mile challenge in your My Challenges section in the app.
Frequently Asked Questions - Shipping
We do ship to the USA. Shipping time varies depending on what part but most arrive between 7 and 14 days.
Yes we do ship to Australia. Shipping varies but normally takes around 10-17 days.
Yes we do ship to Canada. Shipping varies on what part of Canada but normally takes around 10-17 days
We use Royal Mail and their network as our shipping partner. If they ship to your country so can we. If you destination is not in the options at checkout please get in touch, you may be the first from your country. We ship to over 38 countries every week.
UK – Please allow 10 working days (mon-fri) from the day of your Shipped email
Europe – Please allow 21 working days (mon-fri) from the day of your Shipped email
Rest of the World – Please allow 28 working days (mon-fri) from the day of your Shipped email.
All claims MUST be made within 6 months of the Shipped email. After that we would not be able to assist as all shipping partners set this time limit.
We do not offer tracked in the UK. We cannot therefore provide tracking information. Tracked prices for the UL would triple your shipping costs and with such a high success rate we do not think it is needed in the UK. If it goes missing we will get another one out to you.
EU and ROW we have a tracked and untracked option. Please note we cannot provide tracking information if you choose the untracked option. For tracking please select the Tracked option. You will then receive an email with your tracking information when we ship the package.
Frequently Asked Questions - Other Benefits
You recieve challenge points for completing activity challenges and Healthy Me challenges.
These points can be used to save on your next challenge entry and on items in the shop.
You recieve community points for being a part of our amazing community.
You earn points for posting on our community, supporting others, motivating peers and being a star on our community platform.
These points can be used to save on your next challenge entry and on items in the shop.
Group challenges are free challenges you can join. There are no rewards, apart from being part an awesome team. You can join a group then submit activity into the group challenge.
Healthy Me Challenges are mini challenges to help you be the best healthy version of you. Complete these mini challenges to earn challenge points.
Leaderboards are ranked by how many challenge points a user has earned. They also show how many community points a user has.
To find the leaderboards you will need to access the app, click the MORE menu item and click on leaderboards.
We're here to help
Leave a message and we will get back to you. if enquiring about an existing order please provide the Order ID, this is required.