This policy covers all merchandise from the shop.
We are happy to offer a refund on returns within 28 days of dispatch of your order. You must inform us within 14 days from the dispatch date that you wish to return, you then have up to 14 days to return the item(s).
The item(s) have to be unused with labels and packaging intact. When you return you must cover the shipping charges. As soon as we receive them, we will issue your refund, back to you original payment method, however you will not be reimbursed for the original shipping charges.
Where you are returning an item(s) that is part of a larger order, we will refund for the item minus any increased postage costs that you would have incurred had you not originally ordered the returned item (i.e if you qualified for free postage by ordering this item but then you return it and it takes you below the free postage rate, postage would be deducted from your refund).
We do not take responsibility for any goods lost during the return shipping, this would need to be taken up with the shipping provider. We strongly advise you send any returns using a tracked service. When returning an item please ensure the correct postage amount is paid, any costs incurred by ourselves due to insufficient postage on a return will automatically be deducted from any refund.
Products which are downloaded are not applicable for refunds.
HOW TO RETURN
Please ensure you contact us first at admin@challenge.medalmad.com and state the following:
- Your order number
- Which item you wish to return
- The reason for the return (it helps us to improve)
We will then issue your return details. If you do not contact us before returning the item, you run the risk of not receiving your refund. We do not take responsibility for any lost packages you have sent to us. Any returns received after our specified return date will be refunded via Gift Voucher only.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.