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Please check the FAQs below for general enquiries. If you need any further help please contact us via the form at the bottom or email help@medalmad.com.
Frequently Asked Questions - Taking Part
This is correct. You will have once challenge and all medals for that challenge will be sent on completion.
If you need on transferred please contact us.
Go to My Challenges on the website or via the app. Click on the challenge you want to add activity to. Then click submit. Then follow the onscreen instructions.
You can connect to Strava and sync your recent activities to your challenges. To connect go to your challenge, click submit then click the Strava button.
If your challenge has a challenge badge it will be added to your profile when your medal is shipped.
No you can also access your challenges via the website, just log in and go to My Challenegs in the main menu.
Frequently Asked Questions - Ultimate Challenges
Ultimate Challenges are ultra long challenges. These range from 2500 – 500 Miles. They are rewarded with a stunning award that will look amazing on any shelf.
Ultimate Challenges differ from MedalMad challenges as they are a subscription based challenge. Due to the length and to keep sign up affordable we offer them for a low £3.50 a month after sign up. This is taken each month till your challenge is completed or you cancel your subscription.
We send your Ultimate Challenge t-shirt out on sign up.
You will receive your award once your challenge is completed and the minimum 6 month subscription period has passed.
Frequently Asked Questions - MedalKids
MedalKids challenges are just like our normal MedalMad challenge except we send the medal, and any other rewards, on sign up. So you can hand them out as they complete the challenge, or milestones along the way.
Of course, if you love the medal, and it motivating then yes, of course.
No you can do any challenge with any type of account. The MedalKids account allows younger users to access the app but not have access to or be able to be contacted via the community features.
Frequently Asked Questions - Shipping
We do ship to the USA. Shipping time varies depending on what part but most arrive between 7 and 14 days.
Yes we do ship to Australia. Shipping varies but normally takes around 10-17 days.
Yes we do ship to Canada. Shipping varies on what part of Canada but normally takes around 10-17 days
We use Royal Mail and their network as our shipping partner. If they ship to your country so can we. If you destination is not in the options at checkout please get in touch, you may be the first from your country. We ship to over 38 countries every week.
Frequently Asked Questions - Other Benefits
You recieve challenge points for completing activity challenges and Healthy Me challenges.
These points can be used to save on your next challenge entry and on items in the shop.
You recieve community points for being a part of our amazing community.
You earn points for posting on our community, supporting others, motivating peers and being a star on our community platform.
These points can be used to save on your next challenge entry and on items in the shop.
Group challenges are free challenges you can join. There are no rewards, apart from being part an awesome team. You can join a group then submit activity into the group challenge.
Healthy Me Challenges are mini challenges to help you be the best healthy version of you. Complete these mini challenges to earn challenge points.
Leaderboards are ranked by how many challenge points a user has earned. They also show how many community points a user has.
To find the leaderboards you will need to access the app, click the MORE menu item and click on leaderboards.
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Leave a message and we will get back to you. if enquiring about an existing order please provide the Order ID, this is required.